What is PIA?
   •  Join Now
   •  Contact Us
PIA of Louisiana
   •  Board
   •  Committees
   •  Staff
PIA National
Local Chapters
   •  Conference
1752 Club






CISR Designation Program

The CISR Program empowers outstanding individuals to provide exceptional customer service. Join the many thousands of insurance professionals who have already experienced these benefits which include:
  • Current, practical, up-to-date information you can apply immediately in your day-to-day interactions with customers.
  • Complete knowledge of risks, coverages, and exposures — knowledge that helps to make you a truly superior insurance service professional.
  • Cross-selling and account-rounding skills — to complement your core understanding of risks and exposures.
  • One-day classroom agendas or self-paced online agendas — giving you maximum knowledge with a minimum amount of time away from the office.
  • CE credit in states having a continuing education requirement — for a convenient, cost-effective way to meet your ongoing CE needs.
  • An affordable registration fee — one that includes the course outlines and policy forms.
This excellent program will enrich your career, extend your knowledge, and immeasurably increase the satisfaction that comes from doing a great job. For today's insurance professional, it's an exceptionally rewarding opportunity.

How to earn your CISR Designation

The Certified Insurance Service Representatives (CISR) Program consists of 9 core courses that allow participants to select from a variety of topics, based on their personal preference, to earn the CISR designation. These options give participants the opportunity to choose courses to specialize in a certain area or mix and match courses to diversify their learning. To earn the CISR designation, you must complete five of the nine courses and pass the exams within a three year period.

The CISR core courses are:
Commercial Casualty I
Commercial Casualty II
Insuring Commercial Property
Insuring Personal Auto
Insuring Personal Residential Property
Other Personal Lines Solutions
Agency Operations
Life & Health Essentials
Elements of Risk Management

Click the class for detailed course information.

NEW CANCELLATION POLICY FOR 2023 — Cancellations received within 3 days of the class will incur a $25.00 non-transferable fee. No-shows will forefit the entire registration fee.

Live Class Information

There are currently NO LIVE CLASSES available. Please check the PIA Registration form for LIVE class option updates.

Click Here To Register

*Daily Schedule
Registration: 7:30 a.m.
Seminar: 8:00 a.m. - 3:30 p.m.
Q&A & Review: 3:30 - 4:00 p.m.
*Actual times may vary due to content.

CISR Instructor-Led Online Exam Process

Your exam will be available to you during a set 4-day testing window.  It is your responsibility to complete your exam during the assigned timeframe. You must submit your proctor information to the National Alliance prior to the end of your course. Please log into your National Alliance account at  https://pro.scic.com/SignIn.  Click on the Course History tab and locate your current course.  Select the "proctor" button under the Action column.  Fill out the form and submit. A set of exam instructions and an access PIN will be emailed to your proctor prior to your testing window. You will access your exam inside your Learning Center on the National Alliance website.

Exam Proctor Rules

All final exams require you to have a proctor who is a disinterested third party to monitor your exam. Your proctor must be present when you launch the exam through the entirety of your attempt. You have three options when choosing a proctor. The National Alliance highly suggests Option #1.
  • Option #1: You may use MonitorEdu as a virtual proctoring option. With MonitorEDU, an extra device such as a smartphone or tablet is required. A proctor will observe you remotely on camera while you complete the exam at home or work. No appointment is necessary, and proctors are always available. First, navigate to the MonitorEDU website and pay their $18 proctoring fee. When you are ready to take the exam during the exam window, return to this site and click "connect to the proctor."

  • Option #2: You may visit a brick-and-mortar testing location. The quickest way to locate a proctor in your area is to conduct a Google search for "approved proctors near me." Your search results will yield official testing centers at colleges, universities, libraries, and learning centers. Licensee Insurance Associations (PIA, IIA, etc.) are approved in-person testing locations.

  • Option #3: Someone in a dedicated HR or training department role within your organization may sit with you to proctor your exam.
For more information on the CISR Exam process, please visit www.scic.com/faqs/ under Exams.

Maintaining the Designation/Earning the Elite Distinction

After you earn the CISR designation, an update is required each year to keep your education current and to maintain your CISR designation. If you choose to update by attending one of the remaining four CISR courses (see note above) you will be on your way to achieving the CISR Elite distinction. Once you've completed and passed all nine CISR courses (the first five courses within three years and the remaining four courses within an additional three years), you will earn the highest recognition for those in customer service anywhere. With this new status, CISR Elites will receive a new pin, a special diploma, and recognition at a conferment ceremony.

Additional National Alliance Offerings

Also available are the William T. Hold Seminars and Dynamics of Service Seminars, which are now available to ALL insurance professionals.

William T Hold Seminars* provide innovative answers to real-life situations. The one-day seminar topics include: Cyber Liability, Additional Insureds, Workers Compensation, and Homeowners Q & A, just to name a few. Each class is approved for CE credits determined by the topic and will stand as your CISR Designation annual update.
WTH classes are only approved for Louisiana CE credit.

Dynamics of Service* is a one-day, insurance specific program that will immediately improve the customer service in any agency, company or insurance-related organization. Each DOS class is approved for 7 hours of CE credit and will stand as your CISR and CSRM annual update. Participants who attend will:
  • Dramatically improve their people skills
  • Tune up their professional competence
  • Acquire a wealth of tools and techniques for dealing with customers effectively
*Please note that WTH and DOS classes do NOT count toward earning your designation.

To contact the National Alliance directly or for information
on the CISR online classes please click here.

In House

Thanks to Our 2024 PIA Partners:
AFCO Bluefire Insurance CRC Group Gulf States Insurance Co.
LRA Workers' Comp National General, an Allstate company Stonetrust Insurance
Professional Insurance Agents of Louisiana
4021 W. E. Heck Ct., Building K • Baton Rouge, Louisiana 70816
(800) 349-3434 • (225) 766-7770 • (225) 766-1601 (fax)